Effective Date: April 10, 2026
At Drovexy, we aim to provide a clear and fair return process for our customers.
🔁 Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for return.
🚫 Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Used or damaged items not due to our error
📦 Return Process
To request a return:
- Contact us at support@drovexy.shop within 14 days of delivery
- Provide your order number and reason for return
- Our team will review your request and provide return instructions
Customers are responsible for return shipping costs unless the item is defective or incorrect.
💰 Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
❗ Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
We will review the issue and provide a suitable resolution.
🚚 Shipping Costs
- Original shipping fees (if any) are non-refundable
- Return shipping costs are the responsibility of the customer unless due to our error
📬 Contact Us
If you have any questions about returns or refunds, please contact us at:
support@drovexy.shop