At Drovexy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused and in original condition
- The item is in original packaging
- You provide proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
- Personal care or hygiene products
- Items marked as final sale
- Used or damaged items (not due to our error)
Return Process
To initiate a return:
- Contact us at support@drovexy.shop
- Provide your order number and reason for return
- Follow the return instructions provided
Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us if needed
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was received
Exchanges
We only replace items if they are defective or damaged.
Contact
For returns and refunds:
Email: support@drovexy.shop